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Service and Support

Take Your Business to the Next Level

In these modern times where technology is at our feet, no organisation, whether large or small, should be left behind. This is especially crucial if you're looking to take your business to great heights.
At Quantim, we understand that adopting new software — even software as intuitive as ours — represents a significant step for any business. That is why our service and support offering extends far beyond the platform itself. From your very first demo through to day-to-day operational use, the Quantim team is with you at every stage, providing the guidance, training, and technical assistance you need to get the most from your investment.
Our support philosophy is simple: we do not hand you a manual and leave you to figure it out. We work alongside you — helping you understand the platform, configure it to your specific needs, migrate your existing data, and train your team so that everyone is confident and productive from day one. With over 23 years of experience supporting professional services firms across the UK, we have refined our onboarding and support process to be as smooth, efficient, and stress-free as possible.
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EXPLORE POSSIBILITIES

Services

We simplify your workflow with smart tools for reporting, time tracking, billing, and team productivity. Whether you're managing projects or analyzing business performance, Quantim delivers real-time insights and seamless automation all in one place.
Every service listed below is included as part of your Quantim subscription — there are no hidden charges for onboarding, no separate fees for training, and no premium tier required to access our support team. We believe that a software platform is only as valuable as the support behind it, and we have built our service offering accordingly. Whether you are a new client in your first week of the free trial or a long-standing subscriber with a complex technical query, you will receive the same level of attentive, expert support.
Cloud Based and Azure Security

WEBINAR

Communication is highly crucial in projects, especially those that involve collaborations. That said, Quantim provides webinars to help clients and their team members learn how to use the software.
Our webinars are delivered by members of the Quantim team who know the platform inside out and who understand the specific challenges faced by professional services firms. Sessions cover core platform features, advanced reporting, timesheet management, billing workflows, and more. Whether you are onboarding a new cohort of staff or want a refresher on a specific module, our webinars provide a structured, interactive way to build confidence and competence across your team.
Cloud Based and Azure Security

TRAINING

Quantim software is easy to use and understand. All team members can acquaint themselves with the tools through our online training videos. Besides, this will also save you on outsourcing personnel to train your staff on using the software. We also offer tailor-made services based on the changes required. We are available for any queries and issue resolution from Monday to Friday from 9:00 am to 5:30 pm.
Our training resources are designed to accommodate different learning styles and levels of technical familiarity. New users who prefer a guided approach can work through our structured video series, which takes them step by step through every area of the platform. More experienced users who want to deepen their understanding of specific features — such as fee breakdown configuration, custom report building, or staff rate card management — can access focused training materials covering those topics in detail. We also offer bespoke training sessions for firms that require a more tailored approach.
Cloud Based and Azure Security

ONLINE TUTORIAL

We provide an online demo, videos, and webinars for training and quality implementation purposes. Our videos and tutorials are comprehensive and straightforward. This way, you can quickly learn all the ropes and efficiently incorporate them into your business.
Our online tutorial library covers every area of the Quantim platform, from setting up your first project to generating advanced financial reports. Each tutorial is produced to a high standard, with clear narration, on-screen guidance, and practical examples drawn from real-world use cases in the industries we serve. Tutorials are available on demand so your team can learn at their own pace, revisit specific topics as needed, and get up to speed without waiting for a scheduled training session.
Cloud Based and Azure Security

1 MONTH FREE TRIAL

Quantim covers all critical aspects of pre-sales and post-sales, starting with a one-month unlimited free trial. During this period, your team can familiarize themselves with tools via the online tutorials.
The 30-day free trial gives you unrestricted access to the full Quantim platform — every feature, every report, and every module — with no credit card required and no obligation to continue. This is not a limited demo version with artificial restrictions. It is the complete, live platform configured for your business, so you can evaluate it against your real projects, your real data, and your real workflows. Our team will be on hand throughout the trial period to answer questions, provide guidance, and ensure you get as much value from the experience as possible.
Cloud Based and Azure Security

DATA MIGRATION

During the 1-month free trial period, you will receive data migration support, i.e., we will assist you with the importation of data from other software and digital upgrade from all manual processes.
Switching to a new platform is often held back by concerns about the complexity of moving existing data. Our data migration service removes that barrier entirely. Whether your current records are held in a legacy software system, exported spreadsheets, or a combination of both, the Quantim team will work with you to import your project data, client records, staff information, and historical financial data into the platform accurately and efficiently. We support migration from a wide range of formats and systems, and we handle the process with care so that nothing is lost in the transition.
Cloud Based and Azure Security

THIRD PARTY INTEGRATION

In addition to data exportation facilities, Quantim provides an API (Application Programming Interface) for additional software that requires collaboration with Quantim software & tool.
Our API allows Quantim to connect with a wide range of third-party business applications — from accounting platforms and payroll systems to CRM tools and document management solutions. If your organisation relies on specific software that needs to exchange data with Quantim, our technical team can work with you to establish the integration, test it thoroughly, and ensure that data flows accurately between systems. We also provide data export facilities in standard formats, making it straightforward to extract Quantim data for use in external reporting or analysis tools.
Cloud Based and Azure Security

REMOTE SUPPORT

Things are swiftly changing the modern workforce is embracing remote work. That said, we offer remote support to clients all across the globe.
Our remote support service means that wherever your team is based — whether in a Liverpool city centre office, a site cabin in the Scottish Highlands, or working from home — you can access the same level of prompt, expert assistance. Support is delivered via phone, email, and remote desktop tools, allowing our team to diagnose and resolve issues quickly without requiring a site visit. We aim to respond to all support requests the same working day, and for urgent issues our team will prioritise your case accordingly.
Cloud Based and Azure Security

DAILY DATA BACKUP

Data backup is highly critical for any project, especially the large scale ones. Quantim's backup support will help you create file and database copies daily, thus protecting your team from any data loss cases.
Quantim's daily backup service runs automatically in the background, requiring no action from your team. All project data, timesheet records, financial information, and configuration settings are backed up every day to secure Microsoft Azure cloud storage. In the event of a technical issue, data can be restored quickly and accurately, ensuring that business continuity is maintained and that no historical records are permanently lost. For professional services firms where project financial data is a critical business asset, this level of data protection provides essential peace of mind.
Our Commitment to You

The Quantim Support Promise

Support is not an afterthought at Quantim — it is one of the most important things we do. We have been building and supporting this platform for over 23 years, and in that time we have learned that the quality of a software company's support is just as important as the quality of its product. A powerful platform with poor support leaves clients frustrated. A great platform with exceptional support builds the kind of long-term relationships that define our business.
Our support team consists of individuals who have worked closely with Quantim for years and who understand the platform in genuine depth. When you raise a query, you are not transferred to a generic call centre or asked to submit a ticket and wait three days for a response. You speak directly to someone who knows Quantim, understands the context of your question, and can provide a clear, practical answer quickly. That direct, personal approach to support is something our clients consistently highlight as one of the key reasons they remain with Quantim long term.
We are available Monday to Friday, 9:00am to 5:30pm, and we aim to respond to all support requests the same working day. For new clients in their onboarding period, we go further — providing proactive check-ins to ensure the setup process is progressing smoothly and that your team has everything they need to start getting value from the platform as quickly as possible.
Tailored to Your Needs

Bespoke Development & Customisation

No two businesses are identical, and while Quantim's standard feature set covers the vast majority of requirements for professional services firms, we understand that some organisations have specific workflows, reporting needs, or integration requirements that fall outside the standard platform configuration.
That is why Quantim offers bespoke development and customisation services for clients who need the platform adapted to their specific circumstances. Whether you require a custom report format, a modified workflow, a specific data export configuration, or a tailored integration with another system your business uses, our development team can work with you to scope, build, and deliver the solution.
Our approach to bespoke work is collaborative and transparent. We begin by listening carefully to what you need and why — then we advise on the best way to achieve it, provide a clear specification of the proposed solution, and keep you informed throughout the development and testing process. The result is a platform that fits your business precisely, rather than a business that has to compromise to fit its software.
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Getting Started

How Our Onboarding Works

Starting with Quantim is a structured, supported process designed to get your team up and running as quickly and smoothly as possible. From the moment you request a demo, you are in the hands of a team that has onboarded hundreds of professional services firms and knows exactly what is needed to make a new software adoption successful.
The process begins with a personalised demo, tailored to your industry and the specific features most relevant to your business. Once you start your free trial, we assist with data migration, help you configure the platform to reflect your project structure and fee arrangements, and provide access to our full training library. A dedicated member of the Quantim support team will be available throughout your trial to answer questions and ensure you have everything you need.
When you are ready to activate your account, the transition is seamless. Your data, configuration, and trial history are all preserved, so there is nothing to redo and no disruption to your ongoing work. From that point, you have continuous access to our support team, our training resources, and — where required — our bespoke development service.
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General Faq's

Frequently asked questions

Is there a free trial available?

How can I get trial version?

You just need to fillup the demo request form by clicking the below mention link. After getting your mail to us, our team members get back to you and guide how to use our project management software. And how can you increase the growth of your business by using our project management software?

How Does 30 days free trial works?

When we say free, we mean free. No credit card, contract, or signature required. At the end of your 30 days free trial, simply enter your credit card information on the provided secured link by us to officially activate your account and continue using Quantim. We'll even save all of your information, so you don't have to start over.

What kind of businesses use Quantim?

A wide range of businesses uses Quantim. This includes architecture, civil engineering, quantity surveying, and consulting engineering.!

Does Quantim offer support during the free trial?

Yes, full support is included throughout your 30-day free trial. This includes access to our online training library, data migration assistance, and direct support from the Quantim team Monday to Friday, 9:00am to 5:30pm. We want you to get as much value as possible from the trial period, so we make sure you have everything you need from day one.

Can Quantim be customised for our specific business needs?

Yes, Quantim offers bespoke development and customisation services for clients who require specific workflow adjustments, custom reports, or integrations with third-party systems via our API. Our development team will work with you to understand your requirements and deliver a tailored solution. Contact us to discuss your specific needs.

What happens to my data if I decide not to continue after the trial?

If you decide not to continue after the 30-day trial, we can provide you with an export of any data you have entered into the platform during the trial period. We believe in making it easy for businesses to evaluate Quantim without any risk, and that includes ensuring you retain access to your own data regardless of your decision.